Returns & Replacements
We aim to deliver our products in perfect condition and hope you will find exactly what you need within our range. If you wish to return an item for a refund or replacement, you can do so within 14 days of having received your goods by following the steps below:
Step 1: Call or email our customer services team on 020 8103 8709 between 9am to 5pm on weekdays (Bank holidays excluded) or via firstname.lastname@example.org Please have your order confirmation at hand to speed things up.
Step 2: A customer service representative will confirm your item is eligible for a return.
Step 3: Once we have confirmed the item is eligible for a return, you will be given a returns reference number and returns form via email. 4 home store will be unable to process any returns unless accompanied by a returns form and returns number.
Step 4: You can now return your item back to us, ensure you use a tracked courier service that guarantees a delivery confirmation/signature receipt to confirm your return was received. You must return the goods to us at your own expense.
Unwanted NON - Faulty Goods
Once received all returned items are checked by 4 home store before a refund is issued.
- The item has to be received back in its original manufacturer's packaging, in perfect condition and ready for re-sale.
Where appropriate, any manuals or user information documents must be included with the item.
Any writing or labels attached to a product will prevent us from being able to re-sell the item as new and we unfortunately will not be able to issue a refund as a result.
- Excluded are goods made or altered to the customer's specification.
- We are unable to refund any products which have been specially ordered.
- You must return the goods to us at your own expense
The returns form has to be placed inside the parcel and the returns reference number has to be clearly visibly on the outside of the parcel together with the returns address (noted on your returns form). All returns should be sent via a ‘tracked and signed for’ service. We recommend you keep a copy of your postage/carrier receipt until your return has been confirmed by our team.